Welcome to the new Support Site
The support site has been updated to the latest & greatest version of e107.

Some user login ids were not preserved in the changeover, so if you have problems logging in with your old id please create a new one. We apologize for the inconvenience.
e107 on Tuesday 05 September 2006 - 00:34:24 | Comments are turned off for this item
How to convert a Zebra 105SL from 300dpi to 200dpi or vice versa
There are essentially only three differences between the 200dpi and 300dpi versions of the Zebra 105SL:
  1. the printhead,
  2. the pulley on the drive motor, and
  3. the factory model setting.
In a nutshell to convert either direction you need to replace the printhead, replace the motor (the pulley is press-fitted and therefore not field replaceable), and change the model setting in the factory menu.

Zebra part numbers:
G32433M 105SL 300dpi printhead (list $575)
G32432-1M 105SL 203dpi printhead (list $470)
G46199M 105SL DC Stepper Drive Motor with 300dpi pulley (list $81)
G46198M 105SL DC Stepper Drive Motor with 203dpi pulley (list $80)

Changing the Model Setting:
  1. Power on the printer while holding the '-' key and hold until all the lights flash.
  2. Press Next/Save until you see 'Model Select'
  3. Select 105-8 for 203dpi or 105-12 for 300dpi
  4. Press the right arrow to save that setting
  5. Power off the printer, count to 10, and power it back on to test
Site Admin on Thursday 06 September 2007 - 12:38:30 | Comments are turned off for this item
Outlook 2003 address book is empty
Symptoms:
Outlook 2003 has contacts but the address book is empty. When addressing email the addresses will auto-fill when you begin to type an address but if you click on "To/CC/BCC" it comes up with an empty address book. In addition, if you click on the folder properties for the contacts or subfolders under contacts the option to use as an addressbook is shaded.

Solution:
Your contacts will not be deleted by this process but you really ought to back them up anyway just to be safe.
  1. On the Tools menu, click E-mail Accounts.
  2. Click to select View or change existing directories or address books, and then click Next.
  3. If your Outlook Address Book is listed, select it and click Delete,
  4. Restart Outlook.
  5. On the Tools menu, click E-mail Accounts.
  6. Click to select View or change existing directories or address books, and then click Next.
  7. Click Add.
  8. Click to select Additional Address Books, and then click Next.
  9. Click to select Outlook Address Book, and then click Next.
  10. Click OK when you receive the prompt that the address book you added will not start until you click Exit from the File menu.
  11. Click Finish.
  12. Click Exit from the File menu, and then restart Outlook.
Now you'll want to verify that the contacts folder(s) are set properly:
  1. On the File menu, point to Folder, and then click Properties for your folder name.
  2. On the Outlook Address Book tab, click to select the Show this folder as an e-mail address book check box, type a descriptive name, and then click OK.
  3. Repeat for any subfolders in contacts
Notes:
I believe in my case this problem cropped up after using the Windows Vista (Business edition) migration expert to copy data from a Windows XP Professional system.

Steps provided above were included in Microsoft Support Article #287563 although that article didn't specifically address the problem existing when the Outlook Address Book service was already present.
Site Admin on Thursday 06 September 2007 - 11:25:09 | Comments are turned off for this item
"Virus Sample" reply email supposedly from Symantec
One my hosting customers just alerted me to a message he received that purported to be from someone at Symantec. He was confused because he does use Symantec Antivirus but thought to forward it to me first and ask if it's legit. It isn't. In fact the attached file "signature.zip" was infected with W32.Netsky.P@mm according to Symantec Antivirus.

Symantec does not have information about this bogus email but they do have info on the attached virus which has been around since 2004 . I can't imagine that the creative folk who came up with this will stick to faking mail from Symantec - all the major Anti-Virus software folk are likely next so keep in mind a couple things when reading email:

  • Don't trust email from people you don't know - regardless of who they pretend to work for.

  • Don't open attachments from people you don't know - and be awfully careful of ones from people you do.

  • For heaven sakes keep your antivirus software up to date - turn on it's auto-update feature and make sure you buy the newest version when your subscription runs out. I recommend Trend Micro to my customers but realistically any of the major players work fine - Mcafee, Symantec, etc.


A text copy of the email:
  
From: support@symantec.com [mailto:support@symantec.com] 
Sent: Monday, August 13, 2007 9:08 AM
To: xxxxx@xxxxx.com
Subject: Re: Virus Sample

The sample file you sent contains a new virus version of buppa.k.
Please update your virus scanner with the attached dat file.

Best Regards,
 Keria Reynolds
Site Admin on Monday 13 August 2007 - 15:56:51 | Comments are turned off for this item
Windows Vista and Norton Antivirus
Attempting to load some versions of Norton Antivirus on Windows Vista will result in a compatibility error. The URL that the error references is incorrect.

The referenced site is:
http://www.symantec.com/vista_compatibilty

The correct URL for Vista information for Symantec products is:
http://www.symantec.com/vista/index.jsp
Site Admin on Thursday 15 March 2007 - 12:30:45 | Comments are turned off for this item
Windows Vista and Sonic DLA
I've come across several instances of a Vista error caused by the Sonic Drive Letter Access (DLA) driver.

The error text is as follows:

"Program Compatibility Assistant

This Driver is blocked due to compatibility issues

Check online to see if solutions are available from the Microsoft website. If solutions are found, Windows will automatically display a website that lists steps you can take.

Driver: Sonic Solutions DLA
Publisher: Sonic Solutions
Location: Not available

A driver is installed that causes stability problems with your system. This driver will be disabled. Please contact the driver manufacturer for an update that is compatible with this version of Windows."


Roxio, the manufacturer of Easy Media Creator 9 Suite, MyDVD 9, and RecordNow 9 which include this driver has information at this link which details solutions for Dell OEM customers and non-Dell customers.
Site Admin on Thursday 15 March 2007 - 12:30:15 | Comments are turned off for this item
Daylight Savings Time Changes - Year 2007 Bug?
In accordance with the Energy Policy Act of 2005, Daylight Savings Time start and end dates will change beginning in March. Unless you have automatic updates turned on your Windows-based computer won't change time properly as DST comes three weeks earlier this year than previously. Your Windows operating system isn't the only thing affected by this change, though. Scheduling/Calendaring software, portable handhelds that are Windows CE/Mobile/etc., PalmOS handhelds and Linux/Unix systems are examples of systems that will likely need to be updated manually to accomodate the change.

A quick note to those folks who don't remember the stone age prior to automatic update - you can still change your date and time manually on any operating system and on pretty much any appliance. When you think about the clocks you'll have to change this March just add your computer to the list after the microwave and stove. Anyone with a small business phone system already knows this drill.

ADDITIONAL INFORMATION
Microsoft is providing information at their Daylight Saving Time Help and Support Center page. Notable items include the fact that unless you're paying for extended hotfix support, your Windows 2000 system will not get an update to support the DST change. Still using NT4 or doggedly avoiding XP SP2? You'll be changing the time manually as well. XP SP2 and Server 2003 and newer systems will have automatic updates available, so be sure to watch for the update if you don't have automatic updates turned on.

PALM-OS handhelds include the Palm Pilot, Symbol Palm Data Terminals as well as cell phones like the Treo. Treos and similar Palm-based cell phones that get their time from the network will update automatically. It's not clear if there is an update forthcoming for version 5+ systems. Version 4 or older systems will need to manually change the time. See this article at Palm.com for how to change the time on your device.

Official POCKET PC / MOBILE WINDOWS information is supposed to be available from the Microsoft Windows Mobile page starting February 12, but at the time of this writing nothing was posted at that page. Like with Palm-based phones, if you're using a Windows-powered cell phone you ought to get your time from the network. Windows-CE device information is available from Microsoft Support here.

Site Admin on Monday 12 February 2007 - 10:14:38 | Comments are turned off for this item
Planned Server Maintenance 2/3/2007 - 2/4/2007
Please see the Network Status forum for additional information:
http://www.shepherdtrack.com/support/e107_plugins/forum/forum_viewtopic.php?2
[Submitted by Site Admin]
Site Admin on Wednesday 31 January 2007 - 11:29:58 | Comments are turned off for this item

Welcome

This site is powered by e107 and maintained by Shepherd Technology.